Returns & Refunds

Changed your mind?

For most goods purchased online, tell us within 14 days after the day you receive them that you wish to cancel. For an order delivered in separate parts, the relevant period normally starts after the last item arrives; for regular deliveries under one contract, it starts after the first delivery. Then send the goods back within 14 days of telling us. Email info@honeyandwood.uk with a clear cancellation statement and enough information to identify your order. You do not need our permission to exercise this right. Ask us for the return address before posting.

Packing and return costs

For a change-of-mind return, you pay the direct cost of sending the goods back. We cover reasonable return costs for faulty, incorrect or misdescribed goods. You may inspect goods as you reasonably would in a shop. Pack them securely; original packaging is helpful but is not an absolute condition for a statutory return. Where legally permitted, we may deduct for diminished value caused by handling beyond what was necessary to establish the nature, characteristics and functioning of the goods. We do not charge a cancellation or restocking fee.

Your refund

For a valid cancellation, we refund through the original payment method unless you agree otherwise. For cancellation of the whole order, this includes the cost of our least expensive standard outbound delivery; any extra paid for a premium option is not refundable. We refund no later than 14 days after receiving the goods back or receiving evidence that you sent them back, whichever is earlier. Sale items have the same statutory rights as full-price items.

Faulty or incorrect goods

Contact us with your order number and a description of the problem. Photos are useful where available. For faulty goods you normally have a short-term right to reject within 30 days, subject to the rules for genuinely perishable goods. After that, repair, replacement, price reduction or a final right to reject may apply under the Consumer Rights Act 2015. Reasonable return costs are our responsibility. A refund for faulty goods is made without undue delay and within 14 days after we agree you are entitled to it. Cancellation exceptions do not remove rights for faulty or misdescribed goods.

When an exception may apply

Change-of-mind cancellation may not apply to goods made to your specifications or clearly personalised, goods that deteriorate or expire rapidly, or sealed goods unsuitable for return for genuine health protection or hygiene reasons once unsealed after delivery. We apply an exception only when its legal conditions are met and it is identified before purchase. Honey, food, handmade items and gift cards are not automatically excluded as categories. Email delivery of an unused gift card does not by itself waive cancellation rights. For services, workshops, subscriptions and digital supply, see our Terms & Conditions.

Optional cancellation form

You can use your own words or copy this form into an email:
To: Honey & Wood, info@honeyandwood.uk
I give notice that I cancel my contract for the following goods/services:
Order number:
Ordered on / received on:
Customer name and address:
Date:
Signature (only if sent on paper):