Terms & Conditions

Shopping with Honey & Wood

These terms apply to consumer purchases from Honey & Wood. You can contact us at info@honeyandwood.uk or +44 20 4577 2234. Business orders and bespoke services may also have individually agreed written terms. Your statutory consumer rights remain unaffected.

Products and orders

Check the product description, quantity, delivery details and total before paying. Prices and payments are in pounds sterling (GBP). Any applicable taxes and delivery charges are shown before you place your order. We send order details by email. If an item is unavailable or we cannot fulfil an order, we will contact you and refund any payment for the unfulfilled item. Natural honey, wood and beeswax can vary in colour, grain, scent and appearance. These variations do not remove your right to goods that match their description and are of satisfactory quality.

Delivery

Delivery options, prices and destinations are shown at checkout. UK delivery costs £4.99, with free UK delivery on qualifying orders of £100 or more before coupon discounts. Delivery to other available destinations costs £7.99. Please read our Delivery information for timing, delays and responsibility for your parcel.

Cancellation, returns and faults

For most goods bought online, you have 14 days after receiving them to tell us you wish to cancel, followed by 14 days to send them back. Exceptions apply only where legally relevant, including clearly personalised goods and goods that deteriorate rapidly. We do not exclude all honey, food, handmade products or sale items from returns. Our Returns & Refunds policy explains costs, refunds and faulty goods.

Subscriptions and services

For a HoneyFlow subscription, the price, payment frequency, contents, any minimum commitment and cancellation arrangements must be shown before purchase. You can contact us about future deliveries or cancellation through your account or by email. These terms do not create an undisclosed minimum subscription period. Services normally have a 14-day cancellation period from the contract date. If you expressly ask us to start during that period, a proportionate charge may apply for work already supplied, where the law allows. A date-specific leisure activity may be exempt where the legal exception applies; we will identify applicable booking conditions before purchase. Digital access does not automatically waive cancellation rights. Any early supply and loss of rights require the legally required express consent, acknowledgement and confirmation.

Gift cards and custom orders

Honey & Wood gift cards are issued in GBP, have no expiry date and retain any unused balance. They cannot be used to buy another gift card. Email delivery alone does not remove any applicable cancellation right. Contact us about an unused gift card you wish to cancel. Personalisation, specifications, price and delivery arrangements for custom orders must be agreed before purchase. A cancellation exception for personalised goods does not affect your rights if the goods are faulty or incorrectly made.

Help and changes

Please contact us with your order number and a clear description of any problem. We will work with you to resolve it. We use the details needed to process and support your order; newsletter marketing is optional. Changes to these terms apply to future purchases and do not retrospectively change an existing order. Nothing here excludes liability or consumer protections that cannot lawfully be excluded. Mandatory protections applicable where you live are not removed by these terms.